Moving you to Microsoft 365 without the chaos
Mailboxes, files, Teams, the works — copied over a weekend so Monday just opens like normal.
Managed IT · Mansfield, MA
Helpdesk · Monitoring · Endpoint security
The calm IT crew for small teams that can’t afford a bad Monday
We’re the outsourced IT department for small & midsize shops around Mansfield — answering the “why won’t this print” tickets, watching your network at 3am, and locking down every laptop. Plain English, fixed scopes, no jargon tax.
5 min
Reply-time target on support tickets
7/7
Eyes on your network & backups
0
Number you call — same humans every time
Three ways to put us to work
Pick the chunk that fits — mix & match later
Everything’s scoped up front so you know the number before we touch a cable. Projects bill per job; the watchful stuff bills monthly. No mystery line items, ever.
Liftoff — setups & migrations
Opening an office, switching to Microsoft 365, replacing that wheezing server? We plan it, do it after hours, and hand you a tidy “here’s how it all works” doc.
- Network & Wi-Fi design + install
- Email / file / app migrations
- Cutover scheduled around your hours
From $1,850 fixed-scope project quote · payable on completion
Project work
One &
done
done
Steady Hand — helpdesk retainer
Your people text us, we fix it. Unlimited tickets, real humans, and a monthly check-in so problems get caught before they become “the whole sales team is offline.”
- Unlimited remote & phone support
- Onboarding & offboarding handled
- Quarterly tech roadmap session
From $1,450/mo scales with headcount · 30-day rolling, cancel anytime
Most teams start here
Always
on call
on call
Nightwatch — monitoring & endpoint security
The quiet layer. We watch your servers, backups and firewalls around the clock, patch every machine weekly, and keep ransomware off your laptops while you sleep.
- 24/7 network & backup monitoring
- Managed antivirus on every endpoint
- Weekly patching + monthly health report
From $640/mo per site · add 12€-ish per endpoint as you grow
Runs in the background
We’re
watching
watching
Not sure which bucket you’re in?
Tell us how many people, how many headaches, and we’ll sketch a plan with real numbers — no obligation, no sales theatre.
How working with us actually goes
From first hello to “huh, IT just works”
No 40-page onboarding deck. Five honest steps, and you always know who’s doing what.
- 1
Coffee & audit
We poke around your setup — what you’ve got, what scares you, what’s held together with tape.
- 2
The plan
A short doc: what we’d fix, the order, and the price for each piece. You decide what’s in.
- 3
Rollout
We do the heavy lifting after hours so your team barely notices the lights flicker.
- 4
We watch the dials
Monitoring goes live, machines get patched, backups get tested. The quiet part.
- 5
Monthly check-in
A real human walks you through what happened and what’s next — in words, not acronyms.
The kinds of jobs we love
Stuff we’re genuinely good at
Locking down laptops
Disk encryption, managed antivirus, and a clear policy your team won’t fight.
Backups you can actually restore
We test them — because an untested backup is just a wish.
The everyday “can you take a look?” tickets
Printers, logins, that one app, the new hire’s setup. Text us, get a human, move on with your day.
Wi-Fi that reaches the back room
Proper access points and switches, mapped to how your space is actually used.
We’d rather catch the thing at 2am than explain it to you at 9am.— how we think about monitoring
Got a fire right now?
If something’s actually down, don’t fill out a form — just call. We’ll triage it on the spot.
Fair questions
The things people ask before signing
We’re tiny — like 6 people. Are we too small for you?
Nope, that’s our sweet spot. Most of our clients are 5–50 people who don’t want a full-time IT hire but need someone reliable. We scale the retainer to your headcount, so you’re never paying for an enterprise you don’t have.
Do we have to drop everything and switch vendors?
Not at all. Plenty of clients start with one project — a migration or a security cleanup — and decide later if they want the monthly stuff. There’s no all-or-nothing handcuff here.
What does “per project” mean for the budget?
For setups and migrations we quote a fixed number up front based on a quick scope. You approve it, we do it, you pay on completion. Ongoing support and monitoring are flat monthly fees so there are no scary surprise hours.
Are you around when something breaks at a weird hour?
Our monitoring runs 24/7, so a lot of issues get caught and fixed before you’re even awake. Live human support runs Wed–Sun 10am–5pm, with Mon & Tue by appointment — and urgent down-the-whole-office stuff always gets a fast call back.
You’re in Mansfield — do you come on-site?
Yes. We’re based at 10 Geneva St and cover the greater Mansfield area in person. Most day-to-day fixes happen remotely in minutes, but for installs, hardware, and the hands-on jobs we show up.
Before our first call
What to have handy
You don’t need to prep a thing, honestly — but if you’ve got these, our first chat moves a lot faster.
Grab a slot01
Roughly how many people & devices
Even a ballpark. “About 14 staff, mostly laptops, two in the back on desktops” is plenty to start.
02
What’s currently bugging you
The slow shared drive, the email that keeps bouncing, the laptop nobody’s sure is secure. Write the list of annoyances.
03
Who handles IT now (if anyone)
An outside vendor, a clever person in accounting, or nobody. No judgment — we just want the lay of the land.
04
Any deadlines or moves coming up
New office, a hire wave, a compliance ask, an audit. If there’s a clock ticking, tell us so we plan around it.